A Clever Spell

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The Global Positions System (GPS) satellites are free for anyone to use. However, to use it, a GPS receiver is required which is not free. In recent years these GPS receivers have become very small and embedded in mobile phones. This has given rise to many location based services. Though there are many LBS applications that are very useful, there are a few applications that are misused.

One of the location-based services as mentioned at http://www.m-indya.com is Child Tracking. In a study carried out by New Media Technologies students (2005) in Australia, they have detailed how this service can be misused. They state that,

“In 1998 the US implemented the Children’s Online Privacy Protection Act 1998 which limits the ways Web site operators and others may collect and disseminate information pertaining to customers under the age of 13. So far, Australia has not followed suit and does not seem to have a law, which directly protects children from technology such as the Internet. With the introduction of global positioning systems for tracking purposes, the issue of child protection needs to be addressed before this technology gets into the wrong hands and used for malicious purposes.”

Some of the other consequences that may occur due to these services are the problem of parent-child relationship and also marital relationship. In their study they point out “parents should negotiate with their teenagers an agreeable form of knowing where they are whether it be GPS on their phone or just a phone call to let them know where they are. This will ensure that the relationship will not be damaged through a form of mistrust.”

And even between spouses each needs a bit of their own space and privacy, which will be jeopardised by the use of this service and may cause problems in marital relationships.

In a ZDNet news by Lisa Bowman (1999) speaks of some scary scenarios where this technology can be misused such as, “Insurance companies could refuse to insure you, or charge you higher rates, unless you install a tracking system on your car. They could then tell if you drive over 55 or spend time in shady neighbourhoods where your car has a greater chance of being stolen.” Or “FBI and local police officials could have access to your whereabouts by simply logging onto a database attached to a cell phone, tollbooth or GPS tracker”.

In yet another case a rental car company was sued by the customer for tracking him down using GPS. “In a case that could help set the bar for the amount of privacy drivers of rental cars can expect, a Connecticut man is suing a local rental company, Acme Rent-a-Car, after it used GPS (Global Positioning System) technology to track him and then fined him $450 for speeding three times.” (Robert Lemos, 2001).

A Wireless week (2003) article lists how even location based games can be misused. “In Sweden, thousands of wireless game subscribers stalk each other using cell phones and location technology. In Japan, you can use a GPS-enabled cell phone to arrange a date, an application sometimes used by teenage prostitutes. In many countries around the world, a GPS-based game called “geocaching” is growing in popularity.” Ever since Princess Diana’s death the perils of stalking has come to the forefront in the media. The availability of such services will only help the stalkers.

As if these are not enough there are other privacy issues related to location based services. If you need further reference visit the website http://www.m-indya.com

William Alexander is a wireless solutions consultant based in Singapore. He has more than ten years of experience in architecting solutions based on many Wireless Technologies including GPS, 3G, GPRS, WAP, SMS, Bluetooth and GSM.

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Mavenir Systems offers premier converged voice solutions. Mavenir Systems provides a service where moble operators can now present enhanced voice service for both enterprise customers as well as consumers and deliver additional services which are furnished as a value added service to existing mobile service offerings which serve as a value add to the existing user experience. Users are given the freedom to communicate across various access domains and devices as needed. Mobile VoIP empowers providers to offer MSC based voice services via new devices as well as to offer differentiated services. IMS Centralized Services allows providers to connect and deliver these services to all types of devices including 3G, 2G, UMA, and FEMTO cells. Femto services gatewy facilitates providers to facilitate traffic from Femto cells to the core network, while simultaneously offering unique value added services covering the rresidential or enterprise markets.
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Facebook has now implemented its privacy settings change on users that it had announced earlier. The social networking site had presented the concept of selectively restricting content viewership for each piece of information rather than a general privacy setting which would be applicable over all the content of a single user.

The announcement to users that the new privacy settings were in force came via a pop up on December 9th, asking users to update settings for their content. Unfortunately, Facebook has also taken the step of resetting all existing settings to default levels, thus exposing more of the users’ content than they deem necessary.

A lot of information that was protected from public gaze through user-set privacy settings earlier is now in public domain, because of the privacy settings being changed to default. This means that the users of Facebook need to change the settings immediately to ensure that sensitive content is not freely circulating around the web either through Facebook or through search engine channels.

While critics are not objecting to the change of the privacy options, they are definitely not impressed with the way Facebook has forced users to take immediate action. They are accusing the social networking website of pushing users to reveal more information in a bid to make the social networking site more attractive.

However, Facebook spokespersons have made it clear that there is no such underhand intent behind the privacy settings change. The whole concept has been mooted to allow users to manage their content better and to decide how much of their content will be made public rather than have a blanket privacy setting which will encompass all the user’s content.

With the ever-growing popularity of social networking sites, internet safety might be an issue for you if you are thinking of getting broadband for your home computer. If you choose to search for broadband providers through Broadband Genie, you will be given all the information you need about the suppliers on their easy to use comparison table to help you choose the best broadband for you and your family.

The bundled market for broadband consumers is about to witness the entry of Tesco, which recently announced its plans to compete with the major broadband providers in the country before the spring of 2010. UK-based Tesco is already popular as an international grocery and general merchandising retail chain, and is the largest retailer in Britain.

The supermarket chain has entered into an agreement with Cable & Wireless for wholesale broadband services over a period of five years from now, without having to resort to services of other providers in the market. This will enable the supermarket to provide a wider variety of services that would include home phones and other bundled broadband deals. This in turn would pose a serious challenge to the other providers and result in reduction of prices across the industry.

It is also worth noting that Tesco had undertaken similar deals with Virgin Media Broadband in the past. However, the new deal has given it the independence to make use of its retail presence in the market to challenge its competitors more firmly.

According to Tesco telecoms chief Lance Batchelor, the market of broadband and fixed telephone lines is worth over 8.8 billion, and a major part of it is still untapped by the supermarket. He added that the present state of the UK broadband market provides a lot of opportunities for Tesco.

Chief executive of Carphone Warehouse, Charles Dunstone, believes that he has discovered the best possible solution to control the growing menace of online piracy. Though the method suggested by him seems a little odd, it is nevertheless a unique step in this direction.

Dunstone believes that just like cinema has an age restriction for viewers, the internet too should have an age-based rating system for the users. In a recent interview, he described how TalkTalk broadband network will be putting this rating system to use, and said that the type of connection will depend on the parents’ choice. Parents will decide whether to opt for a U, 14, or an 18 certificate, or an unclassified one for their home broadband connection.

Pornography, gambling and file- sharing sites will be disabled for those connections that have a U or a 14 certificate. The idea is to give parents the power to prevent children from visiting off-limit sites, which can bring the connection at risk of termination. Dunstone feels that logging on to file-sharing sites will thus become difficult, and the practice of content distribution through BitTorrent will receive a setback.

Recently, about a hundred British performers had gathered to find a way to stop the unlawful downloading of music through online file sharing. As an outcome of this discussion, it was felt that the best way to penalize music pirates is to stifle their downloading speeds. For information on your ISP and corresponding broadband speed, try using the broadband check from Broadband Genie to get a snapshot of your current download and upload speeds. It’s a good site to compare broadband deals from the top internet service providers.

Cellular Phone users from less well off households could be priced out of the market if the regulator forges ahead with plans to drastically slash the price of calls, the UK’s biggest mobile telephone company O2 has warned.

The mobile networks could respond to regulatory pressure by trying to recover their losses through increasing prices elsewhere, the mobile operator said. Free handsets could also be axed and users of so-called smartphones such as Apple’s iPhone and the Telit mobile phone could see their bills go up, O2 has told Ofcom.

Earlier this year the regulator proposed lofty reductions to mobile termination rates - the charge imposed by the networks on each other and fixed-line operators such as BT to connect calls - when the live price cap regime expires in 2011.

Both the incumbent fixed line operator and mobile network 3 have lobbied for them to be trashed altogether with their “terminate the rate” campaign.

A petition started by the two companies has already attained 70,000 signatures, including 200 from MP - all wanting to see the complete trashing of these fees. The thinking behind this is that it is hoped that this would induce the introduction of unlimited call packages which are available in places like the USA for example. In addition, when calling from a landline to a mobile, this cost is likely to fall too.

But in its submission to the regulator as part of the consultation process on its plans, O2 accuses the two companies of being “driven … by self-interest” and admonishes that “sudden and dramatic changes to termination rates introduce a risk that the retail markets would be affected in a way that could harm, and not benefit, consumers”.

O2 believes that monthly contract charges, handset prices and the cost of calls could all go up. Prepay customers, who tend to receive more calls than they make, will be hard hit as the mobile telephone companies would have to slap “use by” dates on top-up credit. Another blow to their finances, along with the increase in gas rates. This would be especially painful for low-income households and younger consumers as many rely solely on pre-pay mobile phones and do not have a fixed line telephone.

Over the years I have had many, many disagreements and punch-ups with telephone companies and their agents. Admittedly, I am quite fanatical about Customer Service and when I pay for a product or service, I expect suppliers to try their hardest to deliver what they’ve promised.

At the risk of starting a Race War, and perhaps my own extradition, I suggest that the general standard of customer service in this country is decidedly average. A while ago it was the done thing for a company to display copies of their Mission Statement all over the place. The tone of the statement would generally indicate how much the company and staff appreciated their customers. At first I was delighted that companies would go to the trouble of producing these good-news documents. Alas, I found that in many cases they were merely paying lip-service to the concept.

Maybe my expectations are too high, but in fairness, I try my damnedest to give top-class service when I am the provider, so when I’m paying the tab, why should I settle for anything less? Anyway, rightly or wrongly, my past dealings with them have left me with a bad taste in my mouth. So when I hear of a chance to save a few quid on my phone bills, I’m there with “bells on.”

Before I started looking into VoIP, my phone conversations had been handset to handset. I have friends and family in the UK and some contacts in the US and New Zealand, and the procedure usually went something like this: - I’d dial the appropriate number, talk to whoever answered for a few minutes; they’d then pass the handset to whoever else was available and I’d ‘do the rounds’. Of course, where there was a second handset available, three-way or even 4-way conversations were possible.

One of the cute things that VoIP has enabled me to do has been to set up conference calls; recently I took part in a training seminar with over 90 people on the call. They hailed from Canada, UK, Mexico, USA, Alaska, Jordan and Germany and God knows where else.

Now I know that phone companies offer conference call facilities using just the telephone, but with VoIP, conversation is just the beginning. In my training room I can run Powerpoint presentations, use a whiteboard, swap files instantaneously and play videos. I can even share my desktop; in other words, I can open any file on my computer with the flick of a switch, it can be seen by everyone else on the call. Similarly, if they are having a problem on their computer, with their permission, I can access their machine and correct the problem for them.

If you think this technology is just a “flash in the pan”, consider this. SKYPE, one of the earliest suppliers of VoIP, was recently purchased by Ebay for a staggering $4,100,000,000.

Of course, the real challenge is in finding an economical way to gain access to this technology. A search for “VoIP” on Google will return “about 294,000,000 results”. And of course, in case Uncle Bill should miss the boat, Microsoft has its version now available. It’s called Live Meeting, and judging by the hefty price tag, seems to be targeting the corporate world.

I’d like to finish by offering a word of caution to smaller players, especially exporters who can see the potential in VoIP. The old adage about “getting what you pay for” just isn’t true in this business. Some companies have a fixed monthly charge; some base their charges on time used; some base their price on the number of people on the call.

So, for those who remember Hill St Blues; “Let’s be careful out there.”

Regards,
Tom